Meet our Junior Customer Experience Executive - Lucy Hudson

CVWOW Meet The Team - Lucy Hudson

At CVWOW, we think apprenticeships are great! Whether you are looking to take the first steps in your career, retrain in your dream job or upskill in your current role, the apprenticeship programme is a real journey in which you can become an expert in your chosen field.

Encompassing both on the job and off the job training with the opportunity to gain recognised qualifications, apprenticeships are becoming more and more popular as an alternative to university.

Our client delivery team has recently welcomed apprentice Lucy Hudson and we’ve asked her to tell us all about her first 5 months at CVWOW.

When you were looking for a job, why did you decide to choose the apprenticeship route?

 One of a few reasons as to why I chose to do an apprenticeship is to learn while I work. This meant I could start from the basics before further developing my skills in the role. It can also result in a long-term career with the company you’re doing your apprenticeship with. I like the idea of starting from the bottom and working your way up.  Also, it results in having a better understanding of the company and the job you are doing. Best of all, you gain a qualification at the end of the apprenticeship which gives you opportunities within the business to progress further or try something new in the same industry.

What does a typical day look like for you and what are you currently working on?

On a daily basis, I have multiple tasks that need to be done. These include posting jobs for clients that are recruiting and managing any job amendments. I also screen applicant’s CV’s to see if they’re suitable for the job and also proactively looking for CV’s for candidates that may have not applied but are also suitable for the role. I also am responsible for answering/sending emails, setting up new clients in our databases and researching the potential leads and creating reports.

I am currently developing my advert writing skills. I have been learning how to use keywords to optimise adverts and also how to use persuasive language to attract candidates. I also have new apprenticeship work that must be completed over each month that includes large booklets with multiple questions. This improves my progress and understanding of what I am learning.

What are you hoping to get out of your apprenticeship?

I am hoping to come out with my qualification completed knowing I worked to the best of my ability. Also, to have a confident understanding of everything I have learnt and put into practice all the skills and knowledge I have gained in the upcoming years in the career I have chosen, hopefully, here at CVWOW where I am completing my apprenticeship!

What three words would you use to describe your role?

Challenging, interesting and exciting.

Do you feel that your apprenticeship has also helped you to develop personally as well as professionally?

100%! I have more confidence in myself, this includes talking to new people and challenging myself to try new things and believe that I can achieve anything I put my mind to.

What advice would you give to anyone considering an apprenticeship?

I would recommend doing an apprenticeship to anyone. It gives you the experience of being in a working environment and allows you the day to day experience of what you would be doing in your chosen career. It’s a different experience to getting the qualification in college and gives you the confidence to go out in the real world. You also get paid as you learn and because I have been earning since the age of 16 and it has made me more responsible with money and day to day responsibilities. 

We are thrilled with Lucy’s progress and the positive impact she has made in our team. She has already been recognised for her proactive nature and her passion for the role. Over the coming months, we will keep you updated with Lucy’s progress.

If you would like to attract a new Apprentice to join your team, CVWOW can help. Contact our friendly team today to discuss the options on 02392 856811


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Beth Vick
Date: 25/07/2019
Author: Beth Vick

About the author:

CVWOW's Head of Client Delivery - Beth Vick